Customer Support Representative II (Finance)

The County of Riverside's Department of Public Social Services (DPSS) is seeking a Customer Support Representative II who will be assigned to Riverside, CA. The incumbent will serve in the department's Administrative Services Division, Material Management Unit, which supports DPSS sites throughout Riverside County.

The selected candidate will be responsible for delivering office supplies, picking up closed files, returning salvage items, receiving and verifying vendor shipments, processing orders, providing customer support to both internal and external customers, assisting the customer service help desk, and interacting with DPSS Purchasing, Accounts Payable, and various DPSS programs and offices. The Customer Support Representative II will also be tasked with operating a pallet jack and forklift to store, move and/or retrieve inventory of supplies and equipment. Additionally, the incumbent may be tasked with driving a box truck, and loading and unloading supplies, materials, and equipment from trucks.

The most competitive candidate will possess warehouse experience, ability to safely operate a pallet jack and forklift, ability to drive company vehicles to make deliveries, and excellent customer service skills. Lastly, the department seeks candidates that have experience with Microsoft Excel, Microsoft Outlook, internet competency, and knowledge of basic arithmetic.

Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. INCUMBENT WILL REPORT TO FACILITIES SUPPLY CENTER PERFORMING THE FOLLOWING DUTIES:

• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.
• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.
• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.
• Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

INCUMBENT MAY PERFORM THE FOLLOWING DUTIES. PLEASE CLICK HERE TO VIEW FULL JOB DESCRICPTION. OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year as a Riverside County Customer Support Representative I.

OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds. Other Requirements:
License/Certificate: Possession of a valid Class C California Driver's License is required as the candidate will be traveling to other facilities.

Physical: Ability to sit, walk, stand, bend, and drive for extended periods of time. Ability to lift and carry a minimum of 50 pounds (lbs.).

Environmental Exposure: Warehouse environment will expose incumbents to different temperatures depending on the climate.

What's Next?
Open to All Applicants
This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment
For specific questions regarding this position, contact Genesis Ochoategui at gochoategui@rivco.org .