*Manager - Chick-fil-A (Project Management)
Oversees the overall operation, administration and performance of day-to-day operation of Chick-fil-A within the Oklahoma Memorial Union. Responsible for staff, including hiring, firing, training, and conducing performance reviews. In addition to administrative duties, this is a working management position and employee will be expected to make beverages and food items, serve items and operate cash register. Required duties also include cash handling, credit/debit card handling, and the ability to maintain PCI compliance. Operations functions include some cash reporting, payroll and timekeeping. Responsible for adherence to franchise requirements. Will schedule employees, order food, supervise, enforce sanitation and departmental policies. Must be able to work with/supervise both full time and temporary employees. Provides information, clarifying policies and procedures, facilitating provisions of service and resolving problems. Other duties as assigned.
Required Education and Experience: Bachelor's degree, AND:- 48 months of food service and restaurant supervision experience.
Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 96 months of related experience.
Skills:- Developed written and oral communication skills.
- Ability to lead, build workplace teams and manage change.
- Ability to resolve conflict.
- Demonstrated commitment to nutrition and menu creativity.
- Clear history of promoting hands on training and professional development.
- Demonstrated history of successful planning, goal setting, and goal achievement.
- Excellent ability to form and lead strong, positive and collaborative teams.
- Proven ability to manage multiple concurrent responsibilities and competing priorities.
- Excellent ability to think critically and offer recommendations that will enhance and advance the dining program.
- Proven ability to promote and manage change while also maintaining required services and supports at a high level of performance.
- Availability to routinely work extended work days and weekends.
- Regular pressure to meet productivity standards,
- Frequent exposure to pressure caused by deadlines and busy periods.
- Must not ever have had a felony conviction for abuse of any kind, theft, rape, sexual assault, distribution of drugs or other similar conviction.
- Perseverance, both physically and mentally, for fast-paced and demanding responsibilities required.
- Exposure to disagreeable conditions such as handling greasy, dirty materials, walking on slippery floors, walking or riding between buildings on campus, going in and out of walk-in refrigeration units, etc.
- Frequent and repetitive arm and wrist movement.
- Exposure to chemicals and noxious odors.
- Ability to lift objects up to 50 lbs, and push/pull up to 100 lbs, depending on job assignment. Ability to stand and/or walk for long periods of time and adapt to a large kitchen environment with varying temperatures (-8 to 80 degrees Fahrenheit).
- Climb stairs, as necessary, and depending on job assignment, occasionally to frequently. This will be determined by employee's assignment.
- As essential personnel you may be required to work during emergency University closings or inclement weather. Nights and weekends may apply.
- Bachelor's Degree, ACF or CIA certification in Culinary, Restaurant Management; or related field.
- Previous franchise leadership experience.
- Will report directly to the General Manager North Campus Retail, and will supervise a team of 5-10 full-time employees.
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
