Manager, Claims Services (Finance)
As a Manager, Claims Services , you will have responsibility for maintaining high-level client satisfaction and the overall management of claim operation team which may include multiple business locations and/or home offices. The Manager, Claims Services role requires analyzing data, including workload-item metrics, and making process recommendations to various stakeholders (internal and external) on how to approach daily tasks and also how to address issues that arise. The Manager, Claims Services position is has direct reports and has key responsibilities in client service, managing work-flow, budgets and staffing.
What you will do
- Lead and/or direct team as appropriate
- Interact with clients, state representatives, management and staff in a professional and knowledgeable manner
- Create and maintain reports or utilize existing reporting tools that provide insight into team performance
- Oversee activities of direct reports and provide guidance as needed
- Maintain excellent client contact to investigate/resolve concerns, communicate problem resolution and follow-up to ensure client satisfaction
- Utilize good people skills to communicate and motivate staff and teams
- Understand/comprehend claim operations issues and/or client problems and recommend appropriate solutions
- Propose/implement new ideas to enhance productivity and quality
- Evaluate and develop staff for potential succession and bench strength
- Participate in developing and managing budget, retention and revenue goals
What experience you need
- 3+ years of previous team lead or management experience
- Bachelor's Degree strongly preferred
- Strong organizational skills
- Experience working with dated materials and adherence to deadlines in a fast-paced environment
- Hands-on knowledge of operational/service practices
- Strong verbal and written communication skills
- Working knowledge/experience of various software applications such as Microsoft Word, Excel and PowerPoint (or similar G Suite applications)
- Understanding of PC functions, including Windows-based applications and ability to learn/understand internal UC technology
What could set you apart
- Industry knowledge of the unemployment process
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