Alliance Health
Provider Support Line Specialist (Full-time Remote, North Carolina Based) (Biotech)
The Provider Support Line is open Monday through Saturday 7 AM to 6 PM. Employees are assigned a fixed schedule over the 40-hour work week. Employee schedules will include working holidays.
The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, contracts, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, onboarding into our network, troubleshooting various technology platforms, and NCTracks
This position is full-time remote. The selected candidate must reside in North Carolina and be willing to travel onsite to either the Morrisville office or Charlotte office for trainings; twice annually.
Responsibilities & Duties
Provide coverage of the Provider Network Helpdesk phone within Department expectations
Maintain departmental resources and provide administrative support
Knowledge, Skills, & Abilities
Minimum Education & Experience
High School diploma or equivalent and three (3) years of office experience;
or
Bachelor's degree in Business or a closely related field
Preferred:
Healthcare experience preferred.
Salary Range
$20.84 -$34.76/hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes: