Observability Platform Product Manager (Finance)

Job Title

Observability Platform Product Manager
Summary of the role

We are seeking an experienced Observability Platform Product Manager to drive the vision, strategy, and execution of our Observability-as-a-Platform initiative. This role will focus on enabling self-service observability for engineering, operations, SRE, and customers, ensuring seamless insights into the performance and reliability of Navitaire's products and services. As a platform leader, you will define how observability is productized and embedded into our technology stack, fostering adoption and usability across teams. The platform is built on OpenTelemetry and will integrate with modern observability tooling, such as Splunk, Grafana, and Azure services. This is a hybrid position and would require you to work in our Salt Lake City or Minneapolis office 2-3 days a week.

Key Responsibilities

• Platform Strategy & Roadmap - Define the strategic vision for observability as a platform. Develop a roadmap that balances short-term needs with long-term scalability and aligns with Navitaire's business objectives.
  
• Developer & SRE Enablement - Design and implement self-service capabilities that empower internal teams to instrument, monitor, and analyze their services with minimal friction.
  
• Observability Pipeline Development - Lead the creation of a scalable telemetry pipeline that centralizes logs, metrics, and traces across infrastructure and applications.
  
• Customer-Centric Observability - Develop and enhance customer-facing observability features, enabling airline customers to monitor and analyze their service performance through dashboards and data streaming.
  
• Stakeholder Collaboration - Act as the bridge between engineering, SRE, operations, customer support, and product teams to ensure observability goals align with business needs.
  
• Evangelism & Adoption - Advocate for observability best practices across the organization. Drive cultural change towards proactive observability, ensuring teams see value in instrumentation and monitoring.
  
• Integration & Ecosystem Alignment - Drive the adoption of OpenTelemetry and integration with key observability tools such as Splunk, Grafana, and .NET applications, ensuring seamless data collection and analysis.
  
• Agile & SCRUM Execution - Serve as the Product Owner for the observability platform team, prioritizing features, managing backlogs, and ensuring iterative delivery of impactful capabilities.
  

Required Skills and Experience

• Platform Product Management - Proven experience in productizing internal platforms, particularly in observability, developer experience, or cloud infrastructure.
  
• Technical Expertise - Strong understanding of OpenTelemetry, distributed tracing, log aggregation, and metric collection. Hands-on experience with Azure cloud services, Splunk, and Grafana is a plus.
  
• Observability Best Practices - Deep knowledge of monitoring, alerting, SLOs/SLIs, and incident response workflows.
  
• Data Engineering & Telemetry - Experience with designing and optimizing data pipelines for observability telemetry ingestion.
  
• Customer & Developer Empathy - Ability to translate user needs into platform capabilities, ensuring both internal and external customers can effectively access and interpret observability data.
  
• Agile Leadership - Strong track record of managing Scrum teams, prioritizing work effectively, and driving iterative value delivery.
  
• Analytical & Decision-Making Skills - Proficiency in analyzing observability data using Excel, Python, R, or Power BI to derive insights and guide product decisions.
  

Preferred Qualifications

• Education - Bachelor's degree in Computer Science, Engineering, or related fields; MBA or equivalent experience is a plus.
  
• Certifications - Relevant certifications in product management, agile methodologies, or observability tools.
  
• Industry Experience - Previous experience leading observability or platform initiatives in a technology-driven company or cloud-native environment.
  

Why Join Us?

At Navitaire, we are shaping the future of low-cost airline technology through data-driven innovation. Our observability platform is a key enabler of operational excellence, proactive incident management, and customer success. If you're passionate about platform thinking, data-driven decision-making, and empowering teams with cutting-edge observability capabilities, we want to hear from you!

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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