Sr Multi-Line Adj (Finance)
Under minimal supervision provide and deliver claim adjusting services and solutions for customers within multiple lines of business on losses involving complex coverage, liability, compensability and/or legal issues.
- College degree or an equivalent combination of education and experience.
- Preferred 2 years of experience in each of at least 2 lines of business handling complex claims. Prior multi-line experience required.
- Personal computer, typing and keyboarding skills.
- Demonstrated technical knowledge of complex commercial policy coverage investigation, liability evaluation, determination of damages or compensability investigations in multiple lines of business.
- Familiarity with legal and medical terminology within specific business lines.
- Strong verbal and written communication skills.
- Good analytical ability and mathematical aptitude.
- Good attention to detail and organizational skills
- Ability to gather and analyze information then determine and implement the appropriate course of action.
- Good interpersonal and sales skills.
- Licensing as required by state and local jurisdictions. Must have a valid driver's license. Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.
- Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
- Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret medical reports, official reports and claim forms, manages litigation, and attend/participate at mediation, trials or hearings.
- Negotiates and settles claims within client service parameters and authority levels by obtaining demands and making offers to claimants.
- Presents evidence at legal proceedings, producing reports and other documents as evidence.
- Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
- Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
- Self starter capable of working alone or with others.
- Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
- Assist / Mentor less experienced adjusters with claims handling, including light supervisory responsibilities.
- Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
- May be required to work on-call during off work hours to respond to emergency on-site investigations.
- Maintain professional and technical knowledge through continuing education in multiple lines of business.
- Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
- Occasional sales calls by meeting with local industry related companies or adjusters to develop new business and maintain existing business.
- Uphold and project the corporate image by participating in industry organizations and functions.
- Ability to multi-task in a time sensitive environment and handle job responsibilities with a sense of urgency.
- Upholds the Crawford Code of Business Conduct at all times.
- Participates in special projects or performs duties in other areas as requested.
