Practice Secretary (Administrative)
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Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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Time Type:
Part timeDepartment:
South End Washington Family MedAll Locations:
1601 Washington StreetPosition Summary:
The Practice Secretary plays a crucial role in supporting the delivery of services to patients and staff through a range of clerical and reception tasks. As the first point of contact, you will utilize exceptional customer service skills to greet patients, manage walk-ins, and facilitate smooth operations within the practice. Reporting to the Clinical Coordinator, this is a per-diem position.Essential Duties and Responsibilities:
- Greet patients and staff in a professional, respectful manner, addressing their needs and concerns.
- Consistently provide outstanding customer service, making patients feel welcomed and valued.
- Maintain a positive attitude and use communication devices appropriately.
- Demonstrate teamwork through self-direction and self-motivation; solve problems independently or seek assistance when necessary.
- Check out patients in the computer system, enter follow-up, referral, and X-file appointments as needed.
- Review After Visit Summary instructions with patients and print additional labels when required.
- Prepare charts and perform other opening/closing procedures as needed.
- Use computer systems to schedule, cancel, and confirm appointments, request records, print information, manage X-file appointments, and communicate via email or staff messages.
Qualifications and Requirements:
- High School Diploma or GED.
- At least one year of experience in a medical office setting.
- Proficiency with personal computers in a Windows environment; medical terminology knowledge is preferred.
- Bilingual in Spanish preferred.
Pay:
- Starts at $18 up to $27 depending on experience
