Cargo Claims Specialist III - Sr. Analyst (Finance)
MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.
Cargo Claims Specialist III (Large Loss Specialist)
POSITION SUMMARY
The Claims Professional is responsible for handling cargo and property claims from inception to closure as well as monitoring and administering existing claims of the same variety. The position will entail resolving claims, fielding calls from internal and external customers, communicating with insurance companies, carriers, salvage companies, insurance adjusters, and shippers & receivers.
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ESSENTIAL FUNCTIONS
• Research and manage moderate to serious/complete third-party cargo, and property damage claims.
• Handle theft, fire and Litigation files and all aspects of the investigation therein
• Handle all Accident related claims matters within authority.
• Collect all necessary documents and information to file, investigate and resolve claims in a timely manner.
• Act as a liaison between MODE Global agents and customers to ensure high levels of service and prompt problem resolution.
• Handle, adjust, subrogate, and negotiate fair settlements for claims.
• Establish appropriate reserve/settlement amounts within authority.
• Coordinate investigations with carriers, independent adjusters, attorneys, and experts.
• Analyze claims for subrogation potential and escalate when appropriate.
• Support and mentorship of specialist level I and II as needed.
• Communicate with insurance companies, salvage companies, agents, customers, etc.
• Work autonomously.
• Coordinate with the Accounting Department with payments and accrual.
Qualifications
Competency Statement(s)
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
SKILLS & ABILITIES
Other Requirements: Minimum Eight years insurance or adjusting experience or demonstrated equivalent. Experience in transportation, freight forwarding, or logistics industry encouraged, but not required. Adjuster license preferred or progress toward license within 1st year of employment. Experience with LTL trucking operations a plus. Experience with handling complex files and litigation matters is necessary for this role. Must be able to multi-task with impeccable organization skills. This position hold authorities for file handling/reserving between $100-$24,999.99.
At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.
MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
