Under intermediate direction, resolves claims by investigating losses, negotiating settlements, presenting evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.
Requires a high school diploma; advanced education beyond high school preferred or an equivalent combination of education and experience.
Previous experience as a claims adjuster or must complete Crawford specified adjuster training if no experience.
Good verbal and written communication skills.
Good attention to detail.
Strong analytical and mathematical ability.
Must be licensed as required by state and local jurisdictions.
Outside adjusters must have a valid driver's license
Must complete continuing education requirements as outlined by Crawford Educational Services
Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence.
Sets loss reserves.
Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
Settles claims by determining insurance carrier's liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
Controls claims costs.
Recommends litigation when appropriate.
Presents evidence at legal proceedings, producing reports and other documents as evidence.
Maintains expected case load.
Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
Maintains professional and technical knowledge through continuing education.
Makes sales calls by calling on local businesses to solicit new business or to maintain existing clients.
May assist less-experienced adjusters with claims handling.
Conduct roof inspections as needed.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested