Detroit Regional Dollars for Scholars - Success Program Manager (Creative Design)

Organizational Overview

Detroit Regional Dollars for Scholars (DRDFS) empowers and supports students throughout Southeast Michigan to achieve post-secondary success. Founded in 1990, DRDFS provides equitable opportunities for students to access and earn a post-secondary degree, reach their goals, and strengthen our communities.

Through our Next Level Scholars Program, scholars are engaged beginning in 10th grade and continue through post-secondary credential or degree attainment. The program inspires and prepares scholars to pursue post-secondary education, which we accomplish through tailored campus visits, SAT preparation, leadership workshops, FAFSA completion, one-on-one coaching and more. DRDFS awards each scholar a $4,000 scholarship upon high school graduation and continues to provide resources, coaching and support until they earn a post-secondary degree or credential.  We are proud that our scholars outpace their peers in post-secondary enrollment, persistence, and graduation.

Over the past 35 years, what started as a small group of committed neighbors who established the organization to support their local school has evolved into a comprehensive, award winning post-secondary access and success program, serving 16 partner high schools and more than 1,000 scholars across Southeast Michigan annually.

Opportunity

Detroit Regional Dollars for Scholars is currently seeking a detail-oriented, goal driven and passionate Success Program Manager. As the Success Program Manager, you will play a critical role in leading our strategy for our scholars to reach 80% degree or credential attainment.  The Success Program Manager will lead the coaching team, foster and maintain key partnerships, and lead the overall scholar and alumni engagement strategies. This role would report to the Next Level Scholars Program Director, while working closely with the entire team.

The ideal candidate is goal-oriented, data-focused, experienced in leading teams through continuous improvement and is capable of managing their workload in a fast-paced, non-profit environment. In this role, the Success Program Manager will have the opportunity to further our mission of empowering and supporting students to achieve post-secondary success by enhancing and continuously improving our robust, high quality, effective and impactful college success program for over 600 scholars annually in the Next Level Scholars Program and a growing network of Alumni.

This is a full-time position based in Plymouth, MI.

Next Level Scholars Coaching Program Management

• Provide support, guidance and leadership to coaching team through onboarding, scheduled 1:1s, review processes, and general day-to-day operations.
• Collaborate and coordinate scholar support, engagement and communication efforts with coaching team.
• Continuously improve coaching program by researching and listening to scholar feedback in order to implement best practices.
• Prepare and deliver clear reports on coaching team performance and key metrics to provide strategic insights to the Program Director and organizational leadership that support informed decision-making and program enhancements.

Data Tracking and Reporting

• Strengthen and implement systems to track scholar enrollment, persistence and graduation to inform Impact Metrics.
• Maintain, monitor and track scholar's data and notes related to programming, impact metrics and other related information within Salesforce database in order to make strategic decisions for the success program.

Key Partnerships

• Manage resource partnerships including, but not limited to, Career Spring and Tutor.com.
• Develop relationships with college support systems, partner organizations, and other community resources to connect scholars to services required to ensure post-secondary success.

Scholar Communication and Engagement

• Plan, coordinate, and lead all scholar success events; attend and support all other events.
• Work to improve program systems and develop initiatives that encourage scholar engagement and development.
• Set and track annual success program calendar and budget.

Success Committee Staff Liaison:

• Lead all Success Committee meetings.
• Set goals and complete necessary research and material preparation for meeting discussion.
• Manage all committee member communications and meeting materials, including compiling and sending the meeting minutes to the Committee
• Continuously work on open projects in a timely manner.

Organizational Responsibilities

• Contribute to DRDFS' mission, vision and long term strategic plans as a dedicated and flexible team member.

Qualifications:

• Requires a baccalaureate degree from an accredited college or university.
• 5 or more years working in the College Access/Success or other related field.
• 1 to 3 years managing direct reports effectively to reach measured outcomes with a continuous improvement approach
• Experience with using Salesforce or other related CRM to track key metrics and drive strategic decision-making
• Highly organized, detail-oriented and self-motivated; able to take initiative, manage, and complete multiple tasks within deadlines and within budget.
• Commitment to ongoing self-improvement and professional development.
• Emotionally mature; able to handle difficult and complex scholar situations.
• Ability to solve practical problems and deal with frequently changing variables.
• Strong teamwork, interpersonal and coaching skills for both peers and scholars.
• Desire to empower and support scholars to achieve post-secondary success.
• Bi-lingual fluency in English and Spanish or Arabic a plus.

Organizational Culture and Values

All team members are expected to demonstrate our organizational culture and values, also known as our ways of being. The DRDFS team created these statements to encompass the perspectives, knowledge, skills and attitudes of how we approach our work both collectively and individually. By following our ways of being and seeking out ways to improve in these areas, team members can successfully contribute to DRDFS' mission, vision and long term strategic goals as a dedicated team member.

• Connect Meaningfully: Be respectful and compassionate first. We create safe, respectful and compassionate spaces that honor both the individual and team needs and goals. We agree to shared norms and values.
• Engage Fully: Show up as your best. We are present: using our voices and lending our input, as it matters. We show up as our best and acknowledge that our best may change. We are prepared and ready to engage fully.
• Be Brave: Assume positive intent and deliver feedback and ideas respectfully to keep moving forward. We take wise risks, own our mistakes, speak up and ask questions. We encourage one another to step outside our comfort zones and try new things.
• Embrace Differences: Collaboration amongst diverse perspectives and voices leads to results. We honor the wisdom, experience and values of everyone and respect those in and out of the room. We are open to new ideas as well as established ones and collaborate to ensure the best possible outcome.
• Aim High: Set big goals and strive to meet them with a sense of ambition and a growth mindset. We know that to achieve our mission, we need to think big and seek opportunities for innovation and continuous improvement. With an understanding that both challenges and successes offer us an opportunity to learn and grow, we support each other in the process with compassion and accountability.
• Celebrate Success: Infuse joy, recognition and gratitude into daily wins both big and small. We take time to pause, reflect and acknowledge successes. We focus on our goals and work collectively toward them.

Commitment to Diversity, Equity and Inclusion

Detroit Regional Dollars for Scholars strives to promote a culture of diversity, equity, and inclusion. We value differences in experiences, perspectives, and identities, including but not limited to ethnicity, socioeconomic background, sexual orientation, religious beliefs, gender identity, and disability status.

The need for post-secondary education applies equally to all students, and since its inception, DRDFS has focused support efforts to ensure students from all backgrounds have equitable access to higher education.

As a Plastipak Associate, you receive a benefits package offering the following:

• Wellness Programs
• Health Insurance Coverage, including Medical, Dental & Vision
• EAP, Employee Assistance Program
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Disability Insurance:  Short-Term & Long-Term
• Accidental Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 401(k) Plan, with Company Matching Contribution & Profit Sharing feature
• Paid Time Off    - 80 hours within 1st year & subsequent increases
• Paid Company Holidays
• Dependent Care Flexible Spending Account
• Caregiving via Care.com
• Pet Insurance
• Tuition Assistance Program
• Sons and Daughters Scholarship Program
• Travel Assistance
• Employee Discount Programs

*Some benefits are subject to eligibility requirements

Plastipak is an Equal Opportunity Employer

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