Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote) (General Consideration) (Finance)

The Member Services Supervisor will report to the Sr. Manager, Member Services in the CDB Member Services Department. This role is responsible for the daily activities and supervision of a team employees supporting business functions. Develops, motivates, evaluates, and coaches staff on work procedure, proper call handling and teamwork delivering excellent customer service. Sets priorities for and coaches employees to meet goals. Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported.
• Proactively analyzes constituent data, identifies trends and issues.
• Recognizes and acts on the needs to improve the development and delivery of products and services.
• Other duties as assigned.

Rotating Schedule: 7 a.m. CT to 4 p.m. CT, 8 a.m. CT to 5 p.m. CT, 9 a.m. CT to 6 p.m. CT, and 10 a.m. CT to 7 p.m. CT
One Saturday per month: 9 a.m. CT to 2 p.m. CT