Interra Credit Union
Member Solutions Specialist I, Bilingual Preferred (Maintenance)
As a Member Solutions Specialist I, you will mitigate loss to the credit union by proactively managing delinquent loans/accounts through prompt and efficient collection and recovery practices. Position has experience with multiple stages of delinquency and across multiple product types. Responsible for processing collections on various types of loans to include negative shares, unsecured, and auto loans. You will be responsible for handling all collection related communication, making payment arrangements with Members, recommending appropriate action on accounts such as payment plans and repossession. Methods of communication include inbound and outbound collection calls, e-mail, letters, text and in-person contact.
Direct Reports: None
HOW YOU WILL MAKE AN IMPACT
- Responsible for completing daily collection calls within designated queues and maintaining adequate notes for each delinquent account within the software system.
- Communicates with members whose loans/accounts are in default, including inbound and outbound calls, e-mail, text, letters and in-person contact. Responsible for making payment arrangements or recommending further action on accounts, such as repossession. Refers possible workout scenarios to team lead or department supervisor. Demonstrates judgment and discretion within the framework of all applicable regulations and policies. Arrange for debt repayment or establish repayment schedules based on members' financial situations to bring accounts to a current status. Notify co-signers regarding status of delinquent accounts. Secure credit bureau reports. Completes light skip tracing.
- Responsible for meeting delinquency, loss, and productivity goals as established by management. Provides support and assists other departments and branches as needed.
- Builds collection and systems knowledge by attending educational workshops, webinars and training opportunities offered through a variety of resources, such as trade associations, vendors, and the credit union's learning management system.
-- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.
-- If applicable: this position may have additional duties to include bilingual duties noted in the Bilingual Policy.
WHAT YOU WILL NEED TO SUCCEED
Experience
2+ years customer service experience in banking, retail, or related field.
Education / Certifications / Licenses
A High School Diploma or equivalent. NMLS# Required.
PREFERRED SKILLS
Must be able to work in a team environment with the ability to interact in a positive manner with peers, management, and other departments.
INTERPERSONAL SKILLS
Courtesy and tact are essential elements of the job.
COMPETENCIES
ADA REQUIREMENTS
Physical Requirement
Working Conditions
Mental and/or Emotional Requirements
ACKNOWLEDGEMENT
Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
CONTACT INFORMATION:
For more information about the role or the application process, please reach out to Ali Barden , AVP Talent Acquisition and Retention Lead at alib@interacu.com or 574-534-2506 ext. 7448
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