McNairn Packaging, Inc
Sales Support Coordinator (Sales)
Customer/regional sales manager/broker support
Sample requests, order entry, production, shipping, and billing accurately and professionally to ensure the customer's ongoing engagement and satisfaction.
Order processing
Receipt and processing of customer orders via fax, electronic data interchange (EDI), mail or e-mail.
Ensures all orders meet the required minimums for prepaid freight if applicable, pricing is correct, all additional charges that may be required are on the order i.e., Freight, Small Order, Artwork and Plate Charges
Confirmation of all orders via the required method required for that customer, i.e., EDI, E-Mail, or Fax
Expedition of orders through the Supply Chain Manager/ Production Controller as required.
Ensure prompt follow-up on any back orders with timely communication to all affected parties.
File maintenance
Daily filing and maintenance of all customer invoices.
Complaint and short payment administration
Enters QA complaints.
Prompt resolution of all short payments received for respective accounts and assisting Credit Analyst as required on payment information and collection of past due AR.
Ensuring all sales related deductions are addressed in a timely manner.
Samples, literature, sales support
Ensures all sample requests are processed according to the identified process in a timely manner and following up when necessary.
Other
Serves as back up for the Sr. Sales Support Coordinator when necessary.
May assist in hosting Sales Representatives or Customer visits to our plant.
BASIC QUALIFICATIONS:
High School Diploma or GED
Minimum 2 years' experience in prior customer service position
Data entry experience
File maintenance experience
Proficiency with Microsoft Office products
AS400 knowledge a plus
ADDITIONAL COMPETENCIES:
Ability to work with teams and independently
Strong written and oral communication skills
Strong attention to detail
To Learn More About Our Company, Please Visit www.amercareroyal.com
ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.