Provider Relations Advocate (Personal Services)
This is a REMOTE position.
Are you a self-starter with strong communication skills, both written and verbal? Do you have experience working directly with providers in a medical or healthcare setting? We are looking to expand our Provider Management Team with a goal oriented and driven individual!
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.
Job Summary:
Under general supervision, the Provider Advocate (also known as the ‘Provider Relations Advocate') is responsible for the provider relationships and engagement, operational interactions, support on the use of technical applications, performance trending, and overall customer service to the Leidos QTC Health Services provider
network in their assigned region. PRA responsibilities include the identification and root cause analysis of trending issues across the provider network, as well as the implementation of strategic processes and systematic enhancements to improve the overall provider experience. This team works closely with the Utilization
Management team to monitor and manage the provider network, identify gaps in network coverage, and ensure providers understand quality, timeliness, and customer service expectations.
In this rewarding role, you will:
- Build strong and lasting relationships with providers, provider staff, and internal contacts
- Demonstrate a solid understanding of Leidos QTC Health Services teams, systems, and processes to efficiently work through provider problems to find a solution
- Bring the 'voice of the provider' to help shape process and system enhancements
- Support strategic initiatives to achieve measurable improvements in the provider experience
- Support root cause analysis and issue resolution with internal teams and close the loop with providers
- Provide provider performance reports to assigned providers, as well as performance trending within the
assigned region/states - Identify opportunities for improvement to processes, systems, and provider performance through data driven decision making
- Use pertinent data to identify, explain, interpret, and solve a range of provider-facing issues to improve
the support offered to the provider network - Provide ongoing training, performance tracking, technical application assistance and general support of
providers across all lines of business - Host provider expos, symposiums, lunch and learns, and other engagement events to positively impact
overall business objectives - Partner with utilization team to identify areas of concern within the provider network and work to
implement actions for improvement where necessary - May contribute to a provider recognition program to recognize top performers, thank them for their
contributions, and acknowledge healthcare worker holidays - Assist providers in understanding and meeting contractual obligations through collaboration with Leidos QTC Support teams who offer beneficial services and resources to resolve provider issues.
- May participate in the resolution of investigations and other non-standard, complex provider requests and issues
- Track and report voluntary provider attrition data, as applicable
- Perform other duties and responsibilities as assigned
Competencies:
• Ability to travel up to 10% of the time (regionally or nationally), may include evening/weekends
• Good customer service, conflict resolution, and problem-solving skills are critical to this role Demonstrated ability to work independently with tight deadlines
• Strong communication skills both verbal and written
• Effective time management and sense of urgency
• Solid critical thinking skills with problem solving expertise
• Ability to maneuver, adapt, and address unique circumstances of assigned provider region
You must have:
- Undergraduate degree from an accredited college in Business, Science or related health field, or equivalent experience in customer service, healthcare administration, healthcare management, or other closely related field
- 2 to 4 years of customer service experience working directly with healthcare practitioners in a medical or pharmaceutical environment and direct healthcare experience are highly desired
- Proficiency with Microsoft Office applications is required
- Data Analytics and Tableau experience highly preferred
- Experience creating and delivering presentations and reports is highly desired
- Must be able to successfully pass National Agency Check and Inquiries (NACI) background investigation
Hours: 8:00am - 4:00pm
Pay and Benefits:
Salary Range: : $58,000 - $71,000 + up to 7% bonus eligibility
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Provider Operations
